Karen Hernandez is a skilled Medical Records Clerk at Brooks Law, working remotely and bringing over a year and a half of experience as a Virtual Assistant. With a background in Workers’ Compensation and Personal Injury, she plays a crucial role in ensuring that medical documentation is obtained efficiently and accurately to support the legal team and clients.

Before joining the firm, Karen worked as an interpreter for One Call Medical, supporting various insurance companies. Her experience in navigating complex systems and communicating with clarity laid the foundation for her excellence in handling detailed casework and client records.

Karen has completed multiple online courses in time management, remote work, and virtual assistance, continually seeking to improve her workflow and efficiency. Her strengths lie in her critical thinking, decision-making, and ability to collaborate closely with colleagues to find solutions—even in the most challenging cases.

What Karen enjoys most about her role is the mix of research, strategic problem-solving, and teamwork. She is known for her organization, calm under pressure, and foresight in managing workloads—all of which contribute to meeting deadlines and reducing stress for the team.

Outside of work, Karen finds peace in her love for interior decorating, minimalist living, and caring for her plants. She also enjoys relaxing with her husband and their three beloved pets, often unwinding with a good science fiction or suspense series.