Oswaldo brings over 12 years of professional experience in the BPO industry, with a strong background in operations management, recruitment, talent acquisition, and customer service. At Brooks Law Firm, he serves as a Scheduling Coordinator and Legal Assistant within the Workers’ Compensation department.

Throughout his career, Oswaldo has held roles in quality assurance, retention, billing, and technical support—giving him a broad and adaptable skill set to tackle any challenge. He is known for his proactive approach, attention to detail, and genuine commitment to client service.

What Oswaldo values most about working at BLF is the team culture of mutual respect and support. Whether it’s a colleague or a client, everyone is treated with dignity and care. He takes pride in the meaningful impact the firm has on people’s lives, especially when helping clients understand and assert their rights in difficult situations.

What he enjoys most: Making a positive difference for clients and being part of a team that supports one another every step of the way.

Fun fact: Oswaldo loves spending quality time with his family, discovering new restaurants, playing video games, and watching movies.