Lilian is a dedicated Receptionist at Brooks Law Firm, bringing over four years of experience in customer service and administrative support. She is fluent in English, Spanish, and Portuguese, which allows her to connect with clients from a variety of backgrounds and ensure they feel heard and guided from the very first call.

Before joining Brooks Law, Lilian worked as a Customer Service Representative at Wix, where she supported users in building and managing their websites. Her time there sharpened her communication skills, strengthened her ability to explain complex information clearly, and reinforced her passion for helping others.

At the firm, Lilian plays a key role in managing incoming calls, directing clients to the appropriate departments, and making sure each person receives timely and compassionate support.

What she enjoys most: creating a warm first impression and making a meaningful difference in people’s lives through clear and empathetic communication.

Fun fact: Outside of work, Lilian enjoys spending time with her 3-year-old son, exploring new places, and reading personal finance books—her favorite author is Robert Kiyosaki.