Marcela Luiz is a Receptionist at Brooks Law, where she plays an essential role in managing the firm’s front-line communication. She answers incoming calls, directs clients to the appropriate department or team member, takes detailed messages, and ensures that each inquiry is handled with care and accuracy. Her work helps clients feel supported and guided from their very first interaction with the firm.

Marcela approaches her role with attentiveness and professionalism, understanding that for many clients, a phone call to a law firm can be stressful or overwhelming. She believes in listening carefully, offering clear options for how the firm can help, and being honest in every interaction—creating a calm and respectful experience for each caller.

She is guided by a quote from Maya Angelou that reflects her mindset both professionally and personally: “Do the best you can until you know better. Then when you know better, do better.”

For Marcela, this principle is a reminder to keep learning, growing, and showing up with intention every day.

While she may come across as reserved at first, something her colleagues might be surprised to learn is that she considers herself a shy person—one who values thoughtful communication and genuine connection. That quiet attentiveness allows her to be especially present and focused when assisting clients.

Outside of work, Marcela enjoys spending time with her family and friends, staying active at the gym, and maintaining a healthy balance between work and personal life.

Marcela believes that strong client relationships are built on trust and transparency. The advice she wishes more people knew is direct and important: regardless of guilt or innocence, never speak to the police without a lawyer. For her, protecting one’s rights begins with informed decisions and proper legal guidance.